Type: one-hour self-study course
Communicating clearly is an important part of good customer service. How you use your voice, the phrases you choose, and how you express things are crucial to sounding polite and making a good impression. Study how to speak and spell clearly, as well as how to provide information and ensure understanding by phone, email and chat. This course is part of the complete Customer Service in English program.
- Interacting with customers on the phone
- Being clear on the phone
- Being polite on the phone
- Improving your chat skills
One hour of online self-study material with animations, infographics, useful phrases, activities and exercises, and downloadable resources. The study material is freely accessible for 90 days from the date of purchase through our online learning platform.