Type: one-hour self-study course
Handling customer service situations professionally is a critical skill. Study strategies for communicating with upset customers, including using a neutral tone of voice, active listening, polite and sincere apologies, and phrases for offering solutions. This course is part of the complete Customer Service in English program.
- Keep calm and be professional
- Making your customers feel heard
- Saying you’re sorry
- Offering solutions
One hour of online self-study material with animations, infographics, useful phrases, activities and exercises, and downloadable resources. The study material is freely accessible for 90 days from the date of purchase through our online learning platform.