Type: one-hour self-study course
Email remains a very important customer service channel. So, it's vital to be able to write effectively and politely in order to make the best impression possible.
Study the skills and language needed to properly structure and format your emails, and the common mistakes to avoid. You will also learn how and when to use informal, neutral, and formal styles, and many useful phrases for common functions in business emails. This course is part of the complete Customer Service in English program.
- Business email basics
- Getting the tone right
- Structuring your emails
- Finalizing your emails
One hour of online self-study material with animations, infographics, useful phrases, activities and exercises, and downloadable resources. The study material is freely accessible for 90 days from the date of purchase through our online learning platform.