Dealing with Dissatisfied Customers (course)

Dealing with Dissatisfied Customers (course)

Regular price
€35,00 excl. VAT
Sale price
€35,00

Language: English
Type: one-hour self-study course

Handling customer service situations professionally is a critical skill. Study strategies for communicating with upset customers, including using a neutral tone of voice, active listening, polite and sincere apologies, and phrases for offering solutions. This course is part of the complete Customer Service in English program.

Themes:

  • Keep calm and be professional
  • Making your customers feel heard
  • Saying you’re sorry
  • Offering solutions

One hour of online self-study material with animations, infographics, useful phrases, activities and exercises, and downloadable resources. The study material is freely accessible for 90 days from the date of purchase through our online learning platform.