Type: one-hour self-study course
Providing the high-quality support that your customers expect means being able to communicate clearly. Study the skills and language needed for explaining product features, troubleshooting problems, giving personalized directions, and writing answers to frequently asked questions. This course is part of the complete Customer Service in English program.
- Giving clear verbal instructions
- Giving clear written instructions
- Giving directions
- Writing a knowledge base article
One hour of online self-study material with animations, infographics, useful phrases, activities and exercises, and downloadable resources. The study material is freely accessible for 90 days from the date of purchase through our online learning platform.