Privacy Policy – Acolad Language Training Services

At Acolad Finland Oy, we are committed to respecting your privacy and complying with all legislation applicable to the processing of personal data. However, running our business and providing our services requires us to collect and process personal data.

Our privacy principles describe, among other things, the purposes for which we collect and process personal data, what personal data we collect, who processes your data, and what rights and options you have regarding your data.

As the controller, Acolad Finland Oy processes your personal data in accordance with these principles and applicable legislation. We therefore ask you to read these privacy principles carefully.

We may also update these principles as our business develops or legislation changes, so we ask you to visit this page from time to time.

1. Controller and contact person

Acolad Finland Oy (Business ID 0103288-0), Konepajankuja 1, 00510 Helsinki, Finland

Privacy enquiries: customerservice.nordics@acolad.com

This privacy policy is based on the EU General Data Protection Regulation (2016/679) and the Finnish Data Protection Act (1050/2018). It explains how we process the personal data of customers and users of the Acolad Learning Store and our language training services.

2. Purposes of processing personal data

We process personal data for the following purposes:

1.       Providing services and managing customer relationships. We deliver the courses, tests and self-study materials you order, and handle invoicing, debt collection, complaints and customer support.

2.       Marketing. Within the limits permitted by law, we use data for marketing, direct marketing and displaying targeted content.

3.       Developing our services. We use data to develop our services and our online store.

4.       Statutory obligations. We process data, for example, to meet accounting requirements and respond to requests from authorities.

3. Data processed and sources of data

- Customer and contact person data: Name of employer company, first and last name, work address, work email, phone number, job title, information related to language courses and language skills, marketing permissions and prohibitions, self-reported interests, information entered in feedback forms

- Use of the service and website: IP address or other identifier, order, invoicing and delivery information, information collected through cookies, service usage data

We primarily receive the data from you, for example when you place an order, register or contact us. Website visitor data is collected using analytics services (see section 10).

4. Legal bases for processing

•         Contract. We process data mainly to perform and prepare contracts.

•         Legitimate interest. We process data on the basis of our legitimate interest in providing services, managing customer relationships, handling complaints and direct marketing.

•         Consent. With your consent, we may use your email address to send newsletters and marketing messages. You can withdraw your consent at any time.

•         Statutory obligation. We also process data to meet statutory obligations, such as accounting.

5. Recipients and disclosures of data

As a rule, your personal data is processed by Acolad employees to the extent required by their duties.

Your data may be disclosed confidentially to our subcontractors, who process it on our behalf under a written agreement. Subcontractors are used, for example, for cloud services, training management, communications, customer relationship management and technical support.

We may also disclose data:

•         to fulfil contractual obligations

•         when required by law or by an authority

•         if we are involved in a merger, acquisition or sale of business

Anonymised or statistical data may be disclosed to third parties.

7. Retention period

We do not keep your personal data longer than necessary for the purpose for which it is used. We routinely delete our customers’ personal data 24 months after the last activity. Data is kept longer only if required by law, for example accounting records. Data that is no longer needed is deleted.

8. Data security

Your data is mainly stored in electronic form on our service providers’ servers, which are protected in line with industry practices. Access to personal data is restricted and protected by personal user IDs, passwords and access rights. Our premises are locked and monitored.

9. Obligation to provide data

The data needed to process your order and deliver the service is mandatory. If you do not provide it or do not allow us to process it, we will probably not be able to serve you fully.

10. Cookies and analytics

We use cookies as well as analytics and marketing services on our website. They help us collect information about how the website is used and develop our service.

Cookies that are not strictly necessary for the website to function are only used with your consent, which you give through the cookie notice. You can also change your choices or delete cookies in your browser settings. If you block cookies, some website features may not work.

11. Your rights as a data subject and how to exercise them

You have the right to:

•         withdraw your consent at any time

•         obtain confirmation of whether we process your data, and access your data

•         request the correction of inaccurate, outdated or incomplete data

•         request the deletion of your data when there is no longer a basis for processing it

•         prohibit the processing of your data for direct marketing

•         object to processing based on legitimate interest

•         request the restriction of processing in certain situations

•         receive the data you have provided in a commonly used electronic format when processing is based on consent or a contract

You can exercise your rights by sending a request to customerservice.nordics@acolad.com. Please include your name and contact details in the request. We may ask you to verify your identity before we process the request.

12. Changes to this privacy policy

We may update this privacy policy when our services or legislation change. Changes take effect when the updated privacy policy is published on this page.

Updated: October 2026